Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us or email us and we'll get in touch within 24-48 hrs.
Walk-ins are welcome at Lash Cupid, but to guarantee immediate accommodation, we recommend scheduling an appointment in advance.
Cancellation + Missed Appointments
The time you schedule is reserved for your exclusive use. When appointments are missed, or cancelled without sufficient noticed, we’re often unable to fill the vacancy, causing substantial financial impact to the business.
Should you need to cancel or reschedule your appointment with us, we request 24HRs ADVANCE NOTICE.
Cancellations with less than 24HRs NOTICE will result in a charge equal to 50% of the scheduled services. A missed appointment will result in a charge equal to 100% of the scheduled services.
If you’re unable to commit to appointments in advance, we recommend calling the salon at
(310) 881- 9399 and asking to placed on our Wait List.
Should an opening in our schedule occur, you will receive a [TEXT NOTIFICATION/ EMAIL/ PHONE CALL] and will have the opportunity to reserve that time for yourself.
We do not extend service times or issue refunds for late arrivals. Arriving more than fifteen minutes late for your service will result in its cancellation and that application of a fee up to 100% of the service price.
We love children—some of us even have a few of our own! We ask arrange child care prior to your appointment.
Children are not permitted in the salon under any circumstances.
Can my daughter get lashes?
Yes. Consent and an adult must be present at all times during the service. You may not drop off your kid unless they are atleast 17yrs of age. Service will need to be prepaid.
To maintain a relaxing, comfortable atmosphere for all guests, we politely request that cell phones be silenced or powered off in the salon’s treatment areas.
We require your full attention, therefore cellphones off, silent, and or put away during the service.
No food or drinks in the spa treatment areas.
Product Refund/Exchange Permitted Conditionally
Client safety and product integrity is important to us, therefore product refunds or exchanges are only accepted on a limited basis.
Only sealed, unopened, unused products will be accepted when accompanied by a receipt dated within 10 days of purchase.
Opened products are considered to be contaminated and will not be eligible for refund or return.
No Service Refunds
To ensure you receive the most favorable outcome, our professionals perform thorough consultations that require your participation and honest feedback.
All service sales are final. Should your outcome not match your expectations, please contact us at firstname.lastname@example.org .
For your safety , comfort, and satisfaction, Lash Cupid reserves the right to refuse service at our discretion when necessary. More than anything, we want to ensure you have a great experience at our salon and leave happy with the work we do. Please trust our judgement of our trained professionals.
Your full disclosure during all pre-service consultations is mandatory.
Lash Cupid will NOT assume responsibility for any adverse reactions suffered when a guest
has failed to inform us of contraindicating conditions.
In the State of California, the law prohibits salon professionals from diagnosing or treating clients with [HAIR/SKIN/NAIL] abnormalities of any kind. Should your professional determine that you are ineligible for services, we will happily refer you to an appropriate physician. When your condition has been resolved, you are more than welcome to return.
What are eyelash extensions? What are lash extensions?
Eyelash extensions are crafted semi-permanent applications that enhance the length, curl, fullness, and thickness of natural eyelashes. The extensions may be made from several materials including mink, silk, synthetic, human or horsehair.
The main method of applying the extensions is by using a cyanoacrylate adhesive to apply the extension(s) to the natural lash a hairline away from the base of the natural eyelash, never touching or rubbing against the eyelid.
Can you customize the eyelash extensions?
YES! You can choose from a variety of styles, lengths and curls to create a look you’ll love. Your Cupid Artist will help you select a style best suited for your eye and face shape, your desired look, and even yourlifestyle.
You will discuss these styles: Natural, Cat-eye, Doll-eye, or Cutie (Open-eye) during the guest consultation with your Cupid Artist, and achieve the look you want.
How long is the lash application process?
The application may range from 1.5 hr to 3 hr depending the service set ie. Classic, Hybrid, or Volume sets.
How do I know if I’m allergic to lash extensions?
Simple! Come in for an allergy test. We will construct a small patch test by placing a small dot of the adhesive on the inside of your wrist.
Keep watch for 24Hr, if no reaction you good to go. If there is a reaction, such as hive etc remove residue patch immediately, if you are experiencing breathing or other symptoms please seek medical help immediately from a necessary seek a professional health provider or call 911.
What type of adhesive do you use?
Medical Grade Adhesive. Contains: Ethyl Cyanoacrylate, Hydroquinone, Poly Methacrylate, Carbon Black.
What to do? What happens during a lash consultation?
Arrive with lashes natural or other properly cleansed. Cupid artist will go over with you four lash styles: cat-eye,
natural, doll, or doe. Followed by a thorough evaluation of your lash
health to determine the diameter of the lash the is able to hold. Finally, proceeding to make sure the guest is not allergic to any of the topical pads or adhesives being used during the service as well as instructing what they will be doing during the procedure
What is a Patch Test?
A procedure used to determine a skin reaction is present on the dermal portion of the skin.
What are the ingredients inside lash lifts?
DEVELOPER: The first step -Lash Bomb Lifting Cream. Enriched with Cocoa Butter, Biotin, Hydrolyzed Silk and Vitamin B3, our Step 1 allows you to perfectly lift the lashes while nourishing them at the same time.
SETTING LOTION: The second step -Lash Bomb Neutralizing Cream. Enriched with Cocoa Butter, Hyaluronic Acid, Glass Micro-beads, Panthenol, and Horsetail Extracts, our Neutralizing Cream nourishes the lashes while neutralizing the lifting cream. NEUTRALIZER: The third step -Lash Bomb Moisturizing Serum. Enriched with Panthenol, Hyaluronic Acid, Marshmallow Extract , Aloe Vera , Hydrolyzed Silk, Rosemary, Camomile, Anica Montana and
Apricot Extracts, this step is the ultimate aftercare needed to ensure the lash health of your clients.
What are the lashes made of?
We have lashes made from synthetic material: silk & minke texture.
How long does the Lash Tint last?
The tint last up to 8-12 weeks.
How long does the Brow Tint last?
The brow tint last up to 3 weeks.
What is a Lash Lift?
A mild perming treatment in which your natural lashes is reshaped, lifted and curled.
How long does Lash Lifts last?
Last up to 4-6 weeks.